Return Policy

Return & Refund Policy

At Jag Couture Chocolates, your satisfaction is our top priority. If you’re not fully satisfied with your order, we’re here to make the return process as smooth and simple as possible.

Eligibility for Returns

Due to the perishable nature of our gourmet chocolate products, we generally do not accept returns for items that have been opened, consumed, or are no longer in their original condition. However, if your order arrived damaged, incorrect, or defective, we will gladly assist you in resolving the issue.

To be eligible for a return or replacement, your claim must meet the following conditions:

• You contact us within 7 days of receiving your order.

• The item is unused and in the same condition that you received it.

• Proof of purchase is available.

How to Start a Return

If you qualify for a return or exchange, please visit our dedicated returns portal:

👉 Start Your Return Here

Follow the on-screen instructions and submit your return request. Our team will review your submission and get back to you as soon as possible with next steps.

Refunds (if applicable)

Once your return is approved, we will issue a refund to your original payment method or arrange for a replacement, depending on your preference and product availability. Refunds are typically processed within 5–10 business days after approval.

Please note: original shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product).

Returns address: 415 High Street, London E15 4QZ. United Kingdom.

Tracking Your Return

You can track the status of your return or exchange at any time by visiting:

📦 Track Your Return Here

Non-Returnable Items

• Custom or personalized chocolate orders

• Opened or partially consumed products

• Sale items or promotional products

Questions?

If you have any questions about your return or need help with the process, feel free to contact our support team via our Contact Us page.